Return Policy

Which orders may qualify for a refund?

In the unlikely event you are unhappy with the order you received, please contact Cosmedical Supplies. We will only issue refunds in the following circumstances: if we misrepresented the product packaging to you when you placed your order; if you received a damaged package; if the product is proven to be inactive when you initially use it.

In any of these cases, you should hold the products until you receive further instructions from Cosmedical Supplies. If we determine you should receive a refund, you can either request that we send a replacement or you can receive a full refund or account credit for that item.

What information do I need to return a product?

Cosmedical Supplies does not accept product returns. Do not hesitate to contact the customer service for guidance. If you had used the medical device and found it faulty in the process, keep the lot number and expiry date information in the client’s file.

How do I get a refund?

Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.

Will I always qualify for a refund?

Cosmedical Supplies offers refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances. However, we do our best to ensure you will be happy with your medical supply order. If you have any questions or concerns about this policy, contact us for more information.